• Most floor finishes are suitable for use with underfloor heating, provided the floor has been prepared correctly and any manufacturer’s temperature guidelines have been followed. With finishes, such as wood laminates and carpets, it is essential that the heating mat is completely covered with a suitable floor leveling compound before the specified finish is applied.

    Moreover, for flooring, such as laminate, wooden parquet or carpet, we recommend DEVIdry™ solutions as well as the use of a thermostat/regulator with a floor sensor.

  • Yes, all mats and cables can be repaired. DEVI offers a comprehensive and accurate fault (location) finding service. Contact your electrical installer for more details.

  • The covering has to be flexible or have a flexible additive. Talk to your tiler for advice.

  • An easy and clean solution such as DEVImat™ gives you possibility to leave an old floor without removing it and creating unnecessary mess. The thought of broken up floors and craftsmen running in and out of the house used to be enough for most people to simply drop the idea of having their feet and floors heated.

    Today, there is no need to shiver when thinking about floor heating. You are able to get a warm floor without going through the expenses, dirt, and fuss of having to break up the old floor.

    The DEVImat™ is only between 2.3 mm and 4 mm thick, depending on type. It can therefore easily be fitted directly on to your existing floor, whether it is concrete, timber or even an old tiled or terrazzo surface, without needing to cut up the existing floor construction.

    The DEVImat™ is installed within the thickness of the tile adhesives and, therefore, adds no significant height to the floor level. Consequently, there should be no need to reduce door heights, raise skirting boards, etc.

  • DEVI electrical floor heating is a safe solution. It is approved for use in houses, apartments and other facilities.

    Safety is ensured by the high quality, reliable cable construction, and installation in accordance to building standards. The heating conductor is insulated first by a layer of insulation, and then surrounded by a screen that is earthed. Finally, it is protected by an outer layer of insulation.

    The DEVImat™ heating mat is water resistant, and features a safety screen under the outer sheath, which is connected to the electricity ground connection. DEVI floor heating is manufactured according to the international IEC standards, ensuring that the customer is protected by the authoritative standards.

  • The cost depends on the size of the room, available floor space, and whether the system is to be used as the only heating source or as a warm floor.

    A 5m² bathroom with shower would normally requires 4 m² DEVImat™ and DEVIreg™ thermostat. Dimensioning of total heating requires contact to the DEVI partner in your local area.

    Electrical floor heating normally costs less in purchasing and installation than any other conventional heating system. The general rule is: the bigger installation area is, the lower the system price per square meter.

  • Total heating, also called primary heating, means that electrical floor heating is used as the only source of heat in a house. DEVI floor heating is an effective heating system that can easily heat up your house as the only heating source. The DEVI total heating system is designed to cover total heat loss and provide full heating.

    Normally, DEVIflex™ heating cables are placed in the lower part of a reinforced concrete layer with a maximum thickness of 5 cm.

  • There are a number of reasons why this could happen:

    • Check that you have a supply (voltage) to the thermostat.
    • Check to make sure the thermostat is operating.
    • Check the settings on the thermostat.
    • Check the continuity and resistance of the mat.

    These checks should be carried out by a qualified electrician.

  • A floor sensor is a device that is connected to the thermostat, and allows the floor temperature to be fully controlled.

  • Both the cold tails and the sensor cables can be extended by up to 50 meters.

  • This will depend upon the finish specified. For timber surfaces: 20mm for soft wood; 30mm for hard wood; most wood laminates are OK, but may need to be treated on merit. Talk to your floor covering supplier. Most vinyl floor coverings are suitable as long as you adhere to the manufacturer’s temperature limits and the elements are encased within the floor or a surface screed/FLC. Most carpets and underlays are suitable.

  • Underfloor heating relies on the heat produced being unrestricted. If it is restricted, it may cause “hot spots” and, at worst, discolor the floor. Things such as beanbags, mattresses laid directly on the floor may cause problems. Any object that allows air movement underneath it is OK.

  • The adhesive bed has to be thick enough to cover the cables; generally 4-5mm is sufficient.

  • DEVI would recommend that the adhesive used is allowed to dry/cure naturally and to follow manufacturer’s recommendations. Turning the floor system on too early can result in damage to the floor (to quick drying out).

  • It is recommended that any screed be allowed to cure naturally, and this would also depend upon its thickness. Generally, the length of time from the screed being laid and the system being ready to switch on is sufficient for it to dry out.

  • The required output heat can be anything from 40-150 W/m². It must be based on a detailed calculation of the room heat loss in W/m² from an architect, consulting engineer or your local DEVI Office.

    The next step is to determine the heatable floor area heat. This means that the area covered by cupboards, bathtubs, lavatories, etc. has to be deducted from the total room area of a room. In order to ensure a quickly responding heating system, the total calculated output has to be increased by approx. 30%.

    The required output can now be found heat [W/m²] = 1.3 x room x room/heat.

  • Locally, the output may be up to 2 times higher, e.g., in front of larger window areas. These rim zones are achieved by reducing the distance between the cables.   

  • The DEVImat™ is designed to be laid directly onto an existing floor surface, so it does not require insulation. However, if there is room within the floor to add insulation or a tile-backer board, we strongly recommend this as it will enhance performance and reduce operating costs. Please contact DEVI for information.

  • CONTACT YOUR ELECTRICIAN. Fuses can blow or circuit breakers can trip on either short circuit or overload, short circuit being the most common cause.

  • No, the electrical heating mat cannot be shortened as this will alter the resistance of the element, which may lead to overheating. It is therefore important that the area to be heated is measured accurately (free floor area only) and that you select the closest smaller area element. Please feel to ask DEVI service for help. Mesh can be cut, but take care to not cut or damage a cable.

  • The mat has an adhesive backing; if the floor is dusty or greasy, it will not stick particularly well. Priming the floor will significantly help the mat to fully adhere to the floor surface.

  • The cold tails/leads have to be brought out of the floor and have to be connected in parallel, e.g., core colors connected together, brown with brown, blue with blue, etc. into a thermostat.

  • The underlay that is usually supplied with wood laminate is an acoustic about 2-3mm thick; this is acceptable. If you are installing anything else, please call our technical team at DEVI for advice.

    For laminate, we recommend DEVIdry solution.

  • DEVI does not recommend that the DEVImat™ is installed under any such fixtures for a number of reasons. For example, it can inhibit the heat being produced from the system; and, if ever a fault was to occur, it would be extremely difficult to carry out a repair.

  • DEVI strongly recommends that each section of floor with a different covering has its own ‘mat’ as well as thermostat since each floor surface has a different maximum temperature limit. We advise to use a thermostat with a floor heating sensor.

    Contact DEVI to discuss the best options for this floor.

  • The actual width of the mat is 480 mm, but it is recommended that it be laid at 500 mm intervals to ensure the correct gap between runs is achieved.

  • The difference between the two mats is the cold tail/lead (connection to thermostat).

    The twin conductor mat does not have a second connection tail/cable to return to the thermostat. The single conductor mat has a single “cold tail” at each end of the mat, and they have to be brought back together at the connection point.

  • This is the connection at the end of the twin conductor mat where the heating element is connected to the neutral return. This is manufactured within the cable.

  • Fitting a DEVI heating mat is simple to do by yourself, should you choose to install it. However, please note that all electrical connections must always be carried out by a qualified electrician.

    Step 1

    Start by measuring the area where you want your floor heating. This way you can determine the size of DEVI heating mat you need. Always select a heating mat package that is slightly smaller than the floor area.

    Step 2

    Mark the positioning of the toilet before you remove it. This helps you avoid placing the toilet on top of the mat, and prevents you from piercing it with screws.

    Step 3

    Cut a 10 mm-wide groove into the floor and wall from the thermostat and about 1 mm out into the floor, for the floor sensor and tube. Glue the tube that houses the floor sensor into the channel and seal the end of the pipe with duct tape.

    Step 4

    Before laying the self-adhesive mat, your existing floor should be clean, dry, and primed, if necessary. Once the mat has been tested, it can be rolled out and laid on the floor.

    Step 5

    Roll out the mat. When reaching the end, simply cut the mesh, turn the mat and lay the next strip close to the first one. The red heating cable must NOT be cut. The mat can withstand 3-5 adjustments as long as you do not press the mat to the floor.

    Step 6

    When you are satisfied with the result, press the mat to the floor. DEVImat™ will now adhere firmly to the surface.

    Step 7

    Cover with one layer of flexible tile adhesive/self-levelling compound, and allow it to dry before tiling or lay the adhesive and tiles in one operation. A flexible adhesive and grout should always be used.

    Step 8

    Mount the new tiles on the adhesive. Joint the tiles and let the floor dry for two weeks before turning on the heat.      

  • In the last few years, there has been an increased focus on magnetic fields. There has been a lot of research within this area, but despite the large number of studies, there is no proof of health risk possibilities. Consequently, it is not possible to set a precise maximum limit to how much we can exposure ourselves to without causing health risks.

    In relation to suggested limits, our daily exposure values are very low.

  • The table below show measurements of the strength of magnetic fields in both electrical heating cables in floor and other frequently used electric appliances.

    Unit                                          Distance             Value                                  Distance             Value 
    DEVIflex®DSIG                         6 cm                  16µT                                   100 cm               0.8µT 
    DEVIflex®DTIP                          6 cm                  0.04µT                                100 cm               0.04µT 
    DEVIflex®DSVF                         6 cm                  5.5µT                                  100 cm               0.16µT 
    DEVIflex®DTVF                         6 cm                  0.4µT                                  100 cm               0.2µT 
    Flourecent lamp, 40 watt            6 cm                  73.2µT                                30 cm                 3.3µT 
    Transformer, 12V/25 watt           6 cm                  35.1µT                                30 cm                 0.7µT 
    PC, in front of screen                 6 cm                  0.9µT                                  30 cm                 0.1µT 
    Shaver rechargeable                  6 cm                  940µT                                 30 cm                 44µT 
    Refrigerator, 160 watt                6 cm                  1.1µT                                  30 cm                 0.2µT 
    Clock-radio                                6 cm                 11.4µT                                30 cm                 0.6µT 

    As the table shows, the strength of the magnetic field around the heating cable is at the same level or lower as other electric appliances.

  • The floor sensor is wired back to the thermostat, and connected to the “NTC” terminal. There is no polarity on the cables.

  • DEVI always recommends to install a floor sensor. The DEVIreg™ Room/ DEVIreg™ Touch/DEVIreg™ Smart thermostats can be programmed to operate as any 1 of these 3 options:

    • Air sensing.
    • Floor sensing only.
    • Air & floor sensing.

    A Floor sensor must be installed when floor or floor/air sensing is chosen.

    Without a floor sensor, the maximum floor temperature cannot be controlled. A floor sensor is essential with wood, vinyl or carpet floor coverings.

  • The heating will start and end the away mode at the beginning (00:00) of the day. If the start day is today, then away mode starts immediately.

  • Yes it can. From the main menu, go to Settings > Options > Dim level, and select OFF. With the same navigation, the safety lock, forecast (adaptive function, both start and end), window open and min. floor temperature can also be turned off.

  • Twenty minutes in room regulation mode and 20/40/60 minutes in floor regulation mode or room/floor regulation mode. The time depends on the response time of the floor (light/heavy floor).

  • Temporary unlock by pushing the quick button on the side. To unlock permanently from the main menu, go to Settings > Options > Safety lock, and select OFF.

  • Yes it can. The back part only contains a relay, power supply, and terminals.

    1. Turn the thermostat off at the mains, and turn it back on again.
    2. If this doesn’t resolve the issue, the back section and the front section are not connected properly. The user should remove the front section and the back section, move it forward then try putting the front section back on again. This should resolve the issue.
  • This indicates the 2 cores are touching on the floors sensor, which happens if the sensor has been damaged. If this is the case, you can start by checking the wiring on the back of the thermostat to make sure there are no loose connections. If the connections are okay, then you will need to test the resistance of the floor sensor using a multimeter; it should get a reading of between 10-20 kohms. If the reading is significantly lower or higher than this, the floor sensor is damaged and will require replacement.

  • Yes you can. The DEVIreg Touch works with floors sensors from DEVI, Warmup, Aube, OJ, Eberle, Ensto, Fenix, Raychem, Teplolux and many others.

  • The target (3 circles) symbol on the bottom right of your screen indicates a point to press the screen if you wish to wake it up.

  • The hand symbol in the top left corner indicates the timer function is off, and the thermostat is operating in manual mode.

  • These arrows indicate the thermostat is providing power to the underfloor heating system, and it is currently warming up.

  • Yes, DEVI recommends professional installers to help you find any fault and repair it. Visit devi.com/contact or contact us.